Terms & Conditions

Last updated: September 7, 2026

1. Who we are

This website is operated by Icarus Insights LLC, a limited liability company organized under the laws of the State of Wyoming, United States, with its registered address at 30 N Gould St, STE R, Sheridan, WY 82801, United States (“Icarus Insights”, “we”, “us”, “our”).

We provide software development, CRM setup and marketing automation services.

2. Acceptance of these terms

By accessing this website, requesting a quote, or using any of our services, you agree to these Terms. If you do not agree, please do not use the site or our services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

3. Signed agreements take precedence

Where you have signed a separate service agreement with us, that agreement governs the relationship and prevails over these Terms wherever the two differ. These Terms set out the default rules for use of this website and for clients without a separate signed agreement.

4. Quotes, proposals and orders

Prices published on this website are indicative and describe standard packages. Every engagement is quoted in writing before work begins.
A written proposal is valid for the period stated in it. If no period is stated, it is valid for thirty (30) days from its date.
Work begins once you accept a proposal in writing and, where applicable, the first payment is received.
All amounts are in United States dollars (USD) unless the proposal states otherwise.

5. Fees, payment and refunds

Subscriptions are billed monthly in advance. Implementation work is invoiced against agreed milestones.
Late payment may result in suspension of services, subject to the notice periods in your agreement.
You are responsible for any taxes, bank charges, or withholding obligations applicable in your own jurisdiction. Where local law requires you to withhold an amount from a payment to us, that obligation is yours to determine and comply with.
Cancellation and refund terms are set out in our Refund & Cancellation Policy, which forms part of these Terms.

6. SMS and messaging

If you provide your mobile number and opt in, we may send you messages relating to your account, your projects, appointment reminders, or service updates.

Message frequency varies depending on your account activity.
Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive.
To stop receiving messages, reply STOP to any message. You will receive one confirmation and no further messages.
For help, reply HELP or email team@icarus-insights.com.
Carriers are not liable for delayed or undelivered messages.
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

7. Your responsibilities

To let us do our work, you agree to:

Provide accurate information, content and access credentials when we reasonably need them.
Respond to requests for approval or information within a reasonable time.
Hold the necessary rights to any content, trademarks or data you give us to use.
Comply with applicable law when using services we build or operate for you, including marketing, messaging and data protection rules.

8. Acceptable use

You may not use this website or our services to:

Send unsolicited bulk messages, or contact people who have not consented to be contacted.
Break any law, or infringe anyone's intellectual property or privacy rights.
Attempt to gain unauthorized access to our systems, or to those of any third party.
Interfere with, disrupt, or place unreasonable load on our infrastructure.

We may suspend services immediately if we reasonably believe this section is being breached.

9. Intellectual property

Our platform stays ours. The Icarus One platform, our software, methods, templates and documentation remain our property. You receive a non-exclusive, non-transferable licence to use them for the duration of your subscription.
Your content stays yours. Data, content and materials you provide remain your property. You grant us the licence needed to host, process and display them in order to deliver the service.
Custom work is governed by the intellectual property clause of your signed agreement. Absent such a clause, deliverables built specifically for you transfer to you upon full payment, excluding any pre-existing components and generic know-how.
Website content — text, graphics, logos — is protected by copyright and may not be reproduced without permission.

10. Third-party services

Our services integrate with platforms operated by third parties, such as CRM, messaging, payment and hosting providers. Those platforms have their own terms, and their availability, pricing and features are outside our control. We are not responsible for their acts or omissions, but we will make reasonable efforts to notify you of changes that materially affect your service.

11. Availability and support

We work to keep services available and to resolve issues promptly. Unless your signed agreement states a specific service level, this website and our services are provided without a guaranteed uptime commitment. Planned maintenance is announced in advance where practicable.

12. Disclaimers

Except as expressly stated in these Terms or in a signed agreement, our services are provided “as is” and we disclaim all implied warranties to the fullest extent permitted by law, including merchantability and fitness for a particular purpose.

We do not guarantee business results. Marketing, automation and CRM outcomes depend on factors outside our control — your market, your pricing, your team's follow-up. Nothing on this website should be read as a promise of specific revenue, leads or rankings.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.

Our total aggregate liability arising out of or relating to the services is limited to the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be limited.

14. Indemnification

You agree to indemnify us against third-party claims arising from content or data you provide, from your use of the services in breach of these Terms, or from your failure to comply with laws applicable to your business.

15. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the services. This obligation survives for two (2) years after the relationship ends.

16. Term and termination

Subscriptions renew automatically unless either party gives written notice as set out in the Refund & Cancellation Policy or in your signed agreement. Either party may terminate for material breach that remains uncured fifteen (15) days after written notice.

On termination, we will make your data available for export for thirty (30) days, after which we may delete it in line with our Privacy Policy.

17. Changes to these Terms

We may update these Terms. The “last updated” date at the top reflects the current version. For changes that materially affect existing clients, we will give at least thirty (30) days' notice by email before they take effect.

18. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The courts located in Wyoming shall have jurisdiction, except where mandatory consumer-protection law in your country of residence gives you the right to bring proceedings elsewhere.

This clause governs use of this website. Where you have signed a service agreement with a different governing law or dispute-resolution clause, that agreement prevails.

19. General

If any provision is found unenforceable, the rest remains in force.
Our failure to enforce a right is not a waiver of it.
You may not assign these Terms without our consent. We may assign them to an affiliate or successor on notice to you.

20. Contact

Icarus Insights LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: team@icarus-insights.com
Phone: +1 239-747-1654