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  +1 239-747-1654   Sheridan, WY 82801, United States

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Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated: September 7, 2026

Icarus Insights LLC (“Icarus Insights”, “we”, “us”) provides software development, CRM setup and marketing automation services. This page explains how we bill, how you cancel, and when we issue refunds.

If you have signed a service agreement with us, that agreement governs wherever it differs from this page. This policy sets out our standard terms for clients without a separate signed agreement.

1. How we bill

  • Subscriptions are billed monthly in advance, within the first five (5) days of each billing period. All amounts are in United States dollars (USD).
  • Implementation and setup work is quoted per project and invoiced against agreed milestones. Implementation is a separate charge from any subscription.
  • Service hours included in a plan are valid within the month they are granted. Unused hours do not roll over to the following month and carry no cash value.

2. Cancelling a subscription

  • Send written notice to team@icarus-insights.com at least thirty (30) days before the date you want the service to end.
  • Your service and access remain active through the end of the period you have already paid for. You are charged only for periods accrued up to the effective termination date.
  • Subscriptions renew automatically for equal terms unless either party gives written notice of non-renewal at least thirty (30) days before the current term ends.
  • There is no cancellation fee and no penalty for leaving.

3. When we issue refunds

We refund in full, without exception, in these cases:

  • A duplicate charge, or any amount charged in error.
  • A charge issued after you had already validly cancelled.
  • A charge for a service we did not make available to you.

Partial refunds:

  • If we terminate the agreement for a reason not attributable to you, we refund the unused portion of any period already paid.
  • For implementation work, we refund the portion of the project fee corresponding to milestones not yet delivered.

We do not refund:

  • Subscription fees for a billing period already under way, since access and support were made available for that period. Cancellation stops the next charge; it does not reverse the current one.
  • Included service hours left unused at the end of a month.
  • Milestones already delivered and accepted.

4. How to request a refund

  1. Email team@icarus-insights.com with your account name, the date of the charge, and the amount.
  2. We acknowledge every request within five (5) business days.
  3. Approved refunds are returned to the original payment method within five to ten (5–10) business days. Your bank or card issuer may take additional time to post the credit.

5. If something goes wrong on our side

If we fail to deliver a service you have paid for, contact us before disputing the charge. We will correct the problem, issue a service credit, or refund the affected amount. We would rather resolve it directly and quickly.

6. Contact

Icarus Insights LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: team@icarus-insights.com
Phone: +1 239-747-1654

Need a quote?